Support
We are here to help.
Questions about a sale, payout, account, privacy, or deletion all go through one mailbox. To protect your card data, do not email full card numbers or unredacted photos.
Email support
[email protected]
We aim to reply within two business days, West Africa Time.
What to include
- Your registered email address.
- The sale reference or order number, if you have one.
- Card brand and face value — not the full card code.
- What happened and what you expected.
Common topics
- Review taking longer: Some cards need manual checks. Check Sales for status updates.
- Partial credit: Review may find a different usable value than stated.
- Buyer chat: Available when you chose a buyer. Fast Sell is handled by Vela.
- Withdrawals: Options depend on your country and what is enabled in the app.
Account deletion
You can delete your Vela account in the app under Profile → Delete account. Withdraw any remaining balance and wait for active sales or withdrawals to finish first. If you cannot sign in, email us from your registered address.