- An account is required to sell cards and receive balance credits.
- Sale details and card photos are used to review transactions you initiate.
- We do not sell personal information to advertisers.
- You can request account or correspondence deletion.
- The Nigeria Data Protection Act 2023 may apply to you.
Who we are
Vela is operated by an independent developer (“we”, “us”) and provides a gift card cashout service through the Vela mobile app and this website.
Email: [email protected]
Scope
This policy covers the Vela iOS and Android apps and this website, including product, privacy, terms, support, and data deletion pages.
It does not cover third-party buyers, card issuers, app stores, or payment processors. Those parties have their own policies.
Information we collect
Account information
When you register, we collect your email address, password (stored in hashed form), country, and optional profile details such as a nickname or avatar. We use this to authenticate you, show live rates for your market, and support your account.
Sale and card information
When you sell a card, you provide the card brand, face value, currency, and photos or codes needed for review. This information is used to match buyers, process review, and credit your balance if approved.
Messages
If you choose a buyer and use in-app chat, we store the messages needed to complete and support that sale.
Device and usage information
We may collect device type, app version, IP address, and basic usage events needed to operate the service, prevent abuse, and improve reliability. We do not sell personal information to advertisers.
Analytics and attribution
We use Kochava, an analytics and attribution partner, to measure installs and campaign performance. Kochava may receive device identifiers and app events. It is not used to sell your personal information or to show third-party ads inside Vela.
Push notifications
If you enable notifications, we store a device push token so we can send sale updates, messages, and account alerts you opt into.
Support correspondence
If you email us, we receive the address and message you send and use it to respond.
How we use information
We use personal information to provide the cashout service, match and complete sales, credit balances, send notifications you opt into, respond to support requests, comply with law, and keep the platform secure.
Retention and deletion
We keep account and sale records while your account is active and as needed for support, fraud prevention, and legal obligations. You can request deletion as described on the data deletion page.
Security
We use technical and organisational measures appropriate to the service, including encrypted transport and access controls. No system is perfectly secure. Do not share card details outside the app flow.
Your rights
Where the Nigeria Data Protection Act 2023 or other applicable law gives you rights to access, correct, erase, or object to processing, you may contact us at [email protected] or delete your account in the app. We respond within 15 business days where verification is required.
You may lodge a complaint with the Nigeria Data Protection Commission at ndpc.gov.ng.
Children
Vela is not directed to children under 18. We do not knowingly collect personal information from children. Contact [email protected] if you believe a child has provided data.
Changes
We may update this policy by posting a new version on this page and changing the effective date. Material changes will be described plainly here.
Contact
Privacy questions: [email protected]