Data deletion
Delete your account or correspondence.
You can remove local app data by uninstalling. To delete your Vela account and associated records, email us from your registered address.
- Delete in the appOpen Profile → Delete account, enter your password, and confirm. Withdraw any remaining balance and wait for active sales or withdrawals to finish before deleting.
- Cannot sign in?Email [email protected] from your registered address and ask for account deletion. We verify ownership and complete the request within 15 business days, unless law requires retention.
- Uninstall onlyRemoving the app clears local session data on your device. It does not delete your Vela account on our servers.
- Sale recordsCompleted sales may be retained for fraud prevention, dispute resolution, and legal compliance even after account deletion, for the period required by law.
- Support emailTo delete correspondence you sent us, request deletion in the same email. Do not include card numbers.
See also the privacy policy and support page.